We, the officials and employees of the Department of Education, Regional Office IX, pledge to:

Serve you promptly, efficiently, and with utmost courtesy;
Ensure strict compliance with service standards;
Respond to your complaint about services as soon as possible;
Value every citizen’s comments, suggestions, and needs;
Empower the public through 24/7 access to information on Our policies, programs, activities, and services; All these we pledge Because YOU deserve no less

Please let us know we have served you by doing any of the following:

♦Send your feedback through email (region9@deped.gov.ph) or call us at Telephone #: 945-3329; Phone No's: Globe - 09164336191 || Smart - 09472096474
♦Talk to our Officer of the Day
♦If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by the Officer of the Day at the Public Assistance and Complaint Desk.

Thank You! for helping us continuously improved our services.

    Schedule of Availability of Service:
    Monday – Friday
    8:00 am – 5:00 pm no noon break

FRONTLINE SERVICE	CLIENT/REQUESTING PARTY	RESPONSIBLE OFFICE	PERSON IN-CHARGE	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	FEES
Process application for Permit and Recognition of Private Schools	Private Schools	Quality Assurance Division	Susan S. Bellido Education Program Supervisor	Within 1 hour under normal circumstances	Govt. Permit: Php 2,000.00 - every year Recognition Php 4,000.00 – every 50 years
Process application for Certification, Authentication and Verification (CAV)	Students of elementary and secondary schools in the region/division/school levels	Record Section	Jimmy M. Yap Administrative Officer V	Within 55 minutes	NONE
Process request for Service Records and Certificate of Employment	Officers/employees in the regional office level	Personnel Section	Pilar G. Layon Administrative Officer V	Within 10 minutes	NONE
Proceed to the Personnel Section for action	Approval/Signature of the Authorized Representative	Within 3 minutes	Crisologo L. Singson Chief Administrative Officer	Signed documents as approved	NONE
Process of application for Vacation/Sick/Maternity/Paternity, Monetization and other forms of leaves	Officers/employees in the regional office level	Personnel Section	Krystel R. Lumacad Administrative Aide VI	Within 10 minutes	NONE
Process application for Travel Abroad	Officers/employees at the regional office level including teaching and non-teaching personnel of the Division/District/School levels	Personnel Section	Rosaline J. Tompong Administrative Aide VI	Within 15 minutes	NONE
Process application for Claims for Terminal Leave	Officers/employees at the regional office level including teaching and non-teaching personnel of the Division/District/School levels	Personnel Section	Fatima A. Vilaz Administrative Aide VI	Within 15 minutes	NONE
Process application for Retirement under RA 8291, RA 660	Officers/employees in the regional office level	Personnel Section	Ma. Carmen G. Aragoncillo Administrative Officer IV	Within 20 minutes	NONE
Process application for ERF, Conversion of Positions, Reclassification of School Heads Positions and ERF implementation	School Heads, Teachers of the Division/District/School levels	Personnel Section	Jessica Antoniette R. Yap Teacher Credentials Evaluator II	Within 30 minutes	NONE
Process application for request of Transfer	Teachers of elementary and secondary levels	Personnel Section	Rosaline J. Tompong Administrative Aide VI	Within 10 minutes	NONE
Act and process on Complaints/Appeals/Motions for Reconsideration and request for correction of names and date of birth	Officers/employees at the regional office level including teaching and non-teaching personnel and learners of the Division	Legal Unit	Atty. Maria Liza L. Nayre Attorney IV	Within 30 minutes	NONE
Process Application of Provident Fund Loan Application	Officers/employees at the regional office level including teaching and non-teaching personnel of the Division/District/School levels	Administrative Division (Provident Fund Loan Secretariat)	Gelyn O. Pielago Administrative Assistant I	Within 10 minutes	NONE
Payment for salaries and other benefits, bills and other servicing loan establishments	Officers/employees at the regional office level including teaching and non-teaching personnel of the Division/District/School levels	Cash Section	Clarissa B. Agravante Administrative Officer V	Within 10 minutes	NONE
Prepares Payroll of salaries and other benefits, remittances, payslips, vouchers, computes BIR withholding TAX and prepares BIR 2316, prepares salary differencials of promotion, step increments and salary increase of DepED RO IX Proper Officials and employees	Officers/employees at the Regional Office level	Personnel Section	Ma. Carmen G. Aragoncillo Administrative Officer IV	Within 10 minutes	NONE
Prepares Payroll of SDOs Issued Certificate of Last Payment of Salary(CLP) for Retirees and other forms of separation from the government service both of the ROP and Division Offices	Officers/employees at the regional office level including teaching and non-teaching personnel of the Division/District/School levels	Payroll Services	Gloria S. Pao (ZDS and Pagadian City) Muhammad Yusuf J. Sali ( ZDN) Mawardiworo L. Abubakar (Dipolog and Dapitan) Gerson V. Serafin (Z.C. –Elem.) Jennifer L. Pineda (Z.C.-Sec.) Ma. Rosa F. Fermiza (Isabela City) Lucshil G. Pioquinto (Z.Sibugay-Sec.) Jocelyn La Plana (Z.Sibugay-Elem.)	Within 10 minutes	NONE
Act on request for Stoppage of deduction from Insurance amortization of accredited PLI Loans	DepED Officials, Teachers, Personnel	Payroll Services	Ma. Carmen G. Aragoncillo (|ROP) Gloria S. Pao (ZDS and Pagadian City) Muhammad Yusuf J. Sali ( ZDN) Mawardiworo L. Abubakar (Dipolog and Dapitan) Gerson V. Serafin (Z.C. –Elem.) Jennifer L. Pineda (Z.C.-Sec.) Ma. Rosa F. Fermiza (Isabela City) Lucshil G. Pioquinto (Z.Sibugay-Sec.) Jocelyn La Plana (Z.Sibugay-Elem.) Muhammad Yusuf J. Sali (Zamboanga del Norte)	Within 5 minutes	NONE
END OF TRANSACTION

IMPORTANT NOTE: ALL CLIENTS MUST FIRST PROCEED TO THE PUBLIC ASSISTANCE DESK BEFORE TRANSACTING BUSINESS IN ANY DIVISION/SECTION AT THE DEPED REGIONAL OFFICE

    Schedule of Availability of Service:
    Monday – Friday
    8:00 am – 5:00 pm no noon break

    Who May Avail of the Service?
    Officers/employees at the Regional Office level

    What are the Requirements?
    1. Written request for the issuance of service record/certification of employment.

    Duration:
    10 Minutes

    How to avail of the Service?

    Schedule of Availability of Service:
    Monday – Friday
    8:00 am – 5:00 pm no noon break

    Who May Avail of the Service?
    Officers/employees at the Regional Office level

    What are the Requirements?
    1. Duly accomplished CS Form 6
    2. Clearance from money and property accountabilities(for vacation leave 30 days and above)
    3. Medical certificate (for Sick leave more than 5 days)
    4. Letter request with justifiable reason for monetization duly approved by the Regional Director

    Duration:
    10 Minutes

    How to avail of the Service?

    Schedule of Availability of Service:
    Monday – Friday
    8:00 am – 5:00 pm no noon break

    Who May Avail of the Service?
    Officers/employees at the regional level inclusive of officials/employees of the Division/District/School levels

    What are the Requirements?
            For Personal (Vacation) Leave
                1. Endorsement letter from the Schools Division Superintendent
                2. Letter request of the applicant (stating justifiable reasons)
                3. Receive by the Regional Office 20 days before the departure date
                4. Division and School Clearances for 30 days leave of absence and above
                5. School clearance for less than 30 days leave of absence
                6. Certification that the applicant/requesting party has no pending administrative case
                7. Certification that his/her services can be dispense with or somebody will take over his/her duties and responsibilities during his/her absence
                    (for teaching related and non-teaching personnel)
                8. Certification that his/her services can be dispense with during his/her absence and explicitly or clearly indicate the name of the teacher
                    who will take over his/her class during the duration of his/her absence. -for emergency and health reasons of teaching personnel
                9. Certification that he/she did not avail of the provident fund loan(for teaching and non-teaching)
                10. CS Form 6 (Application for Leave of absences)
                11. Certificate of employment(legitimate and bonafide employee)
                12. Medical Certificate and Abstract from officially accredited hospital (for sick leave)

    NOTE: It is suggested that teaching personnel be
    allowed to travel abroad if possible during Christmas and summer vacation Teaching related and non-teaching personnel be allowed to travel abroad if possible on the months
    of October and December

            For Official Business/Official Time
    1. Received by the Regional Office at least 30 days before departure per D.O. No. 43, s. 2014
    2. Recommendation from the Superintendent
    3. Justification of travel request following the directives of the Office of the President, specifically Letters a,b,c item No. 3 of DepED Memorandum No. 008, s. 2018
    4. Duly filled-up/signed Travel Authority Request Form A
    5. Official Invitation letter from the event organizer/Memo/Order in relation to the official travel abroad
    6. Program of activities
    7. Itemized budget/estimated cost
    8. Curriculum Vitae

    Duration:
    10 Minutes

    How to avail of the Service?

STEP	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	Submit documents to the Records Section	Stamp documents receive and for proper recording in the logbook	Within 3 minutes	Jimmy M. Yap Administrative Officer V	Forwarded the documents to the Personnel Section for action	NONE
2	Proceed to the Personnel Section with duly stamped documents	Assess, evaluate documents as to the completeness of requirements and take appropriate action	Rosaline J. Tompong Administrative Aide VI	Acted and prepared immediately endorsement for the signature of the RD
3		Review/initial by the AO V as to the correctness of the documents	Within 2 minutesI	Pilar G. Layon Administrative Officer V	Reviewed documents as to the correctness of the documents
4		Forward to the CAO for review and initial	Within 2 minutesI	Crisologo L. Singson Chief Administrative Officer	Initialed the documents
5		Forward to ORD for the approval/signature of the RD	Within 5 minutesI	Regional Director	Approved application
6		Release documents through the Records Section	Within 5 minutesI	Jimmy M. Yap Administrative Officer V	Released approved application to the client/SDO
END OF TRANSACTION

    Schedule of Availability of Service:
    Monday – Friday
    8:00 am – 5:00 pm no noon break

    Who May Avail of the Service?
    Officers/employees at the regional level inclusive of officials/employees of the Division/District/School levels

    What are the Requirements?

    1. Basic letter request from School Head/Schools Division Superintendent
    2. Annex B(List of Actual Retirees to be Paid(with duly accomplished LARP Batch #)
    3. Copy of updated and complete Service Records with marked X after the last entry(duly certified if duplicate copy)
    4. Latest NOSA/NOSI
    5. Letter of Intent to Retire approved by the SDS/Principal (for empowered NHS)
    6. Duly accomplished Retirement Application Form
    7. Approved Application Letter
    8. Statement of leave credits earned certified by the HRMO supported with certified true copies of Employee’s Leave Card(for non-teaching personnel); Teachers leave
        cards & directives/orders to render administrative services (for teaching personnel)
    9. Computation of Terminal Leave Benefits (TLB)
    10. Computation – conversion of vacation service credit to vacation and sick leave credits
    11. NSO Marriage certificate for change of name of married women(if applicable)
    12. Copy of deceased retiree/employee’s death certificate
    13. Marriage contract(if applicable)
    14. Judicial or Extra Judicial Settlement of Estate of the deceased retirees(duly notarized)

    Duration:
    15 minutes

    How to avail of the Service?

STEP	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	Submit documents to the Records Section	Stamp documents receive and for proper recording in the logbook	Within 3 minutes	Jimmy M. Yap Administrative Officer V	Forwarded the documents to the Personnel Section for action	NONE
2	Proceed and submit to the Personnel Section the documents	Assess, evaluate documents as to the completeness of requirements and take appropriate action	Within 15 minutes	Fatima A. Vilaz Administrative Aide VI	Acted and processed the documents and prepare transmittal to FD for endorsement to DBM for the release of funds	NONE
3		Review/initial by the AO V	Within 5 minutesI	Pilar G. Layon Administrative Officer V	Reviewed the documents as to its correctness
4		Signature of the CAO on the transmittal to Finance Division	Within 3 minutesI	Crisologo L. Singson Chief Administrative Officer	Signed transmittal	NONE
5		Release documents through the records section	Within 5 minutesI	Jimmy M. Yap Administrative Officer V	Released the documents to Finance Division for endorsement to DBM	NONE
END OF TRANSACTION

    Schedule of Availability of Service:
    Monday – Friday
    8:00 am – 5:00 pm no noon break

    Who May Avail of the Service?
    Officers/employees at the regional office proper

    What are the Requirements?

    1. Duly accomplished application
    2. Declaration of Pendency and Non-Pendency Case2. Declaration of Pendency and Non-Pendency Case
    3. Updated Service Records
    4. Certification of No Pending Administrative Case from the Legal Unit
    5. Clearance from money and property accountability
    6. ertificate of last payment of salary
    7. Letter of Intent to retire

    Duration:
    20 minutes

    How to avail of the Service?

STEP	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	Submit documents to the Record Section	Stamp documents receive and for Proper recording in the logbook	Within 3 minutes	Jimmy M. Yap Administrative Officer V	Forwarded the documents to the Personnel Section for action	NONE
2	Proceed and submit to the Personnel Section the documents	Assess /evaluate documents as to the completeness of requirements and take appropriate action	Within 10 minutes	Krystel R. Lumacad Administrative Aide VI	Prepared endorsement for submission to GSIS and forward to the Chief AO for signature	NONE
3		Review/initial by the AO V	Within 3 minutesI	Pilar G. Layon Administrative Officer V	Reviewed/initialed the documents and forward to the CAO for initial
4		Initial application for retirement	Within 3 minutesI	Crisologo L. Singson Chief Administrative Officer	Initialed the documents	NONE
5		Approval/Signature	Within 3 minutesI	Regional Director	Approved Application	NONE
6		Release documents through the Record Section	Within 5 minutesI	Jimmy M. Yap Administrative Officer V	Released documents to GSIS	NONE
END OF TRANSACTION

    Schedule of Availability of Service:
    Monday – Friday
    8:00 am – 5:00 pm no noon break

    Who May Avail of the Service?
    Teachers of elementary and secondary levels

    What are the Requirements?

    1. Recommendation from the Schools Division Superintendent
    2. Letter-request of the requesting teacher/personnel

    Duration:
    10 minutes

    How to avail of the Service?

STEP	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	Submit documents to the Record Section	Stamp documents receive and for Proper recording in the logbook	Within 3 minutes	Jimmy M. Yap Administrative Officer V	Forwarded the documents to the Personnel Section for action	NONE
2	Proceed and submit to the Personnel Section the documents	Process and take appropriate action	Within 10 minutes	Rosaline J. Tompong Administrative Aide VI	Prepared endorsement for the signature of the RD or his/her authorized representative	NONE
3		Review/initial by the AO V	Within 3 minutesI	Pilar G. Layon Administrative Officer V	Reviewed/initialed the documents and forward to the CAO for initial
4		Initial the endorsement or sign in behalf of the RD	Within 3 minutesI	Crisologo L. Singson Chief Administrative Officer	Initialed/signed the documents	NONE
5		Approval/Signature	Within 3 minutesI	Regional Director	Signed the endorsement for the request for transfer	NONE
6		Release documents through the Record Section	Within 5 minutesI	Jimmy M. Yap Administrative Officer V	Released documents to other designated DepED Regional Office	NONE
END OF TRANSACTION

    Schedule of Availability of Service:
    Monday – Friday
    8:00 am – 5:00 pm no noon break

    Who May Avail of the Service?
    School Head, Teachers of elementary and secondary levels

    What are the Requirements?

        For Teacher II-III, SPET II and III
        1. Endorsement from the SDS stating/justifying that the incumbent of the position to be reclassified is qualified to occupy the new position (3 copies)
        2. Duly Accomplished ERF (5 copies)
        3. Transcript of Records reflecting Bachelor’s Degree, MA degree, units earned or completion of academic requirements(CAR) with Special Order Number
            for private schools duly authenticated by the issuing school (1 copy)
        4. Updated Service Record issued by the authorized official (2 original copies)
        5. Certification of Performance Rating for the last 3 school years (numerical and adjectival rating) duly approved by the authorized official
            per DepED Order No. 2, s. 2016( 1 copy)
        6. Certification that the school is a SPED Center issued by the SDS – (1 copy)
        7. List of pupils enrolled in SPED Class Program (SPET1-III) prepared by the applicant, certified correct by the Principal and noted by the District Supervisor- (1 copy)
        8. Omnibus Sworn Statement that all documents submitted are true and correct with documentary stamp duly signed by the applicant, duly sworn to
            by a Lawyer (2 original copies)
        9. Existing/actual duties and responsibilities - Position Description Form (2 copies)
        NOTE: ALL PHOTOCOPIED DOCUMENTS MUST BE PROPERLY AUTHENTICATED

        For Head Teacher I,II,III,IV,V,VI
        1. Endorsement from the SDS stating/justifying that the incumbent of the position to be reclassified is qualified to occupy the new position (3 copies)
        2. Duly Accomplished ERF (5 copies)
        3. Updated Service Records issued by the authorized official (2 original copies)
        4. Certification of Performance Rating for the last 3 school years (numerical and adjectival rating) duly approved by the authorized DepED official
            per DepED Order No. 2, s. 2016 (1 copy)
        5. Transcript of Records reflecting Bachelor’s Degree, MA degree, units earned or completion of academic requirements(CAR) with Special
            Order Number for private schools duly authenticated by the issuing school (1 copy)
        6. Enrolment Data (SF 4) in the present school assignment, including the cluster schools handled, prepared by the Principal (Elementary)
            duly initialed by the Division Planning Officer and approved by the SDS (2 copies)
        7. Copy of the latest post-audited Personal Services Itemization and Plantilla of Personnel(PSIPOP) where the item is reflected for Secondary (1 copy)
        8. Designation Order as OIC/TIC for 1 year up in a particular school or department issued by the Schools Division Superintendent(for HT-I position) (1 copy)
        9. Master Class Program (Secondary) prepared by the Principal duly initialed by the Division Planning Officer and approved by the SDS(1 copy)
        10. List of teachers supervised with item numbers for both Elementary and Secondary Levels prepared by the Principal, duly initialed by the Division
              Planning Officer and approved by the SDS (2 copies)
        11. Omnibus Sworn Statement that all documents submitted are true and correct with documentary stamp duly signed by the applicant, duly sworn
              to by a lawyer (2 original copies)
        12. Existing/actual duties and responsibilities - Position Description Form (2 copies)
        NOTE: ALL PHOTOCOPIED DOCUMENTS MUST BE PROPERLY AUTHENTICATED

    Duration:
    30 minutes

    How to avail of the Service?

STEP	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	Submit documents to the Record Section	Stamp documents receive and for Proper recording in the logbook	Within 3 minutes	Jimmy M. Yap Administrative Officer V	Forwarded the documents to the Personnel Section for action	NONE
2	Proceed and submit to the Personnel Section the documents	Review and evaluate the qualification of the applicant and the completeness of the required documents and take final action	Within 30 minutes	Armando P. Gumapon Supervising Administrative Officer	Signed ERF and forward to the AO V, for final review and initial	NONE
3		Review/initial by the AO V	Within 3 minutesI	Pilar G. Layon Administrative Officer V	Reviewed/initialed the documents and forward to the CAO for initial
4		Initial on the ERF	Within 3 minutesI	Crisologo L. Singson Chief Administrative Officer	Initialed the documents	NONE
5		Approval/Signature	Within 3 minutesI	Regional Director	Signed/Approved the ERF	NONE
6		Transmittal of approved ERF	Within 5 minutesI	Zorina T. Lim Administrative Assistant I	Prepared transmittal of approved ERF	NONE
7		Approval/Signature	Within 3 minutesI	Pilar G. Layon Administrative Officer V	Signed transmittal	NONE
8		Release documents through the Record Section	Within 5 minutesI	Jimmy M. Yap Administrative Officer V	Released documents to SDO	NONE
END OF TRANSACTION

    Schedule of Availability of Service:
    Monday – Friday
    8:00 am – 5:00 pm no noon break

    Who May Avail of the Service?
    School Heads, Teachers of the Division/District/School levels

    What are the Requirements?

        For Master Teacher I,II,III
        1. Basic letter-request from the Schools Division Superintendent addressed to the DBM Regional Director thru the DepED RO IX Regional Director for the
            issuance of NOSCA (3 copies)
        2. Approved PAL - soft copy and hard 1 copy only
        3. Transcript of Records reflecting Bachelor’s Degree, MA degree, units earned or completion of academic requirements(CAR) with Special Order
            Number for private schools duly authenticated by the issuing school (1 copy)
        4. Updated Service Records issued by the authorized official(2 original copies)
        5. Certification of Performance Rating for the last 3 school years(numerical and adjectival rating) duly approved by the authorized official
            per DepED Order No. 2, s. 2016 (1 copy)
        6. List of teachers per subject area of all subjects in the secondary school (issued by the School Principal and approved by the SDS (2 copies)
        7. Division/District Rank List (Elementary) and School Rank List (Secondary; by subject area) must be signed by the Ranking Committee (Elem)
            and Principal (Sec.) noted by the SDS (1 copy)
        8. District Data Bulletin (Elementary) prepared by the PSDS and approved by the SDS (2 copies)
        9. Omnibus Sworn Statement that all documents submitted are true and correct with documentary stamp duly signed by the applicant, duly sworn
            to by a lawyer ( 2 original copies)
        10. Evaluation Sheet (Original 3 copies)
        11. List indicating total number of existing teaching positions and Master Teacher I and II positions in the Division (for elementary level) duly signed
              by the Administrative Officer IV(Personnel), Division Planning Officer and certified correct by the Schools Division Superintendent(2 copies)
        12. Existing/actual duties and responsibilities - Position Description Form(2 copies)
        NOTE: ALL PHOTOCOPIED DOCUMENTS MUST BE PROPERLY AUTHENTICATED

    RECLASSIFICATION OF SCHOOL HEAD POSITIONS

        For School Principal I,II,III,IV
        1. Basic letter-request from the Schools Division Superintendent addressed to the DBM Regional Director thru the DepED RO IX Regional Director
            for the issuance of NOSCA (3 copies)
        2. Approved PAL – soft copy and 1 hard copy only
        3. Evaluation Sheet (Original 3 copies)
        4. Evaluation Sheet for School Principal I(Secondary) should be reflected the names of teachers to be supervised as well as their plantilla item numbers
        5. Transcript of Records reflecting MA/Ed.D degree, units earned or completion of academic requirements(CAR) with Special Order No. for private schools
            duly authenticated by the issuing school (1 copy)
        6. Updated Service Records issued by the authorized officials(3 copies)
            duly initialed by the Division Planning Officer and approved by the SDS (2 copies)
        7. Certification of Performance Rating for the last 3 school years(numerical and adjectival rating) duly approved by authorized official per DepED Order No. 2, s. 2016 (1 copy)
        8. Existing/actual duties and responsibilities - Position Description Form (2 copies)
        9. Omnibus Sworn Statement that all documents submitted are true and correct with documentary stamp duly signed by the applicant and duly sworn to by a
            lawyer (2 original copies)

    Duration:
    30 minutes

    How to avail of the Service?

STEP	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	Submit documents to the Record Section	Stamp documents receive and for Proper recording in the logbook	Within 3 minutes	Jimmy M. Yap Administrative Officer V	Forwarded the documents to the Personnel Section for action	NONE
2	Proceed and submit to the Personnel Section the documents	Review and evaluate the qualification of the applicant and the completeness of the required documents and take final action	Within 30 minutes	Jessica R. Yap Teacher Credentials Evaluator II	Prepared PAL for final review and initial of the AO V	NONE
3		Final review/Sign by the AO V	Within 5 minutesI	Pilar G. Layon Administrative Officer V	Signed PAL and forward the documents to CAO for initial
4		Initial on the PAL	Within 3 minutesI	Crisologo L. Singson Chief Administrative Officer	Initialed the PAL	NONE
5		Approval/Signature	Within 3 minutesI	Regional Director	Signed/Approved the PAL	NONE
6		Release documents to the Personnel Section for transmittal to FD	Within 5 minutesI	Zorina T. Lim Administrative Assistant I	Released documents to Records Section	NONE
7		Release documents through the Record Section	Within 3 minutesI	Jimmy M. Yap Administrative Officer V	Released documents to FD for endorsement to DBM for funding and issuance of NOSCA	NONE
END OF TRANSACTION

    Schedule of Availability of Service:
    Monday – Friday
    8:00 am – 5:00 pm no noon break

    Who May Avail of the Service?
    School Heads, Teachers of the Division/District/School levels

    What are the Requirements?

        For T-II, III, SPET II, III
        1. Basic letter-request from the Schools Division Superintendent addressed to the DBM Regional Director thru the DepED RO IX Regional Director
            for the issuance of NOSCA (3 copies)
        2. Approved PAL – soft copy and 1 hard copy only
        3. Approved ERF(if machine copy, marked “A certified true copy from the original, signed by Authorized Official”) (1 copy)
        4. Existing/actual duties and responsibilities - Position Description Form (2 copies)

        For Head Teacher I,II,III,IV
        1. Basic letter-request from the Schools Division Superintendent addressed to the DBM Regional Director thru the DepED RO IX Regional Director
            for the issuance of NOSCA (3 copies)
        2. Approved PAL –soft copy and 1 hard copy only
        3. Evaluation Sheet (Original 3 copies)
        4. Evaluation Sheet for School Principal I(Secondary) should be reflected the names of teachers to be supervised as well as their plantilla item numbers
        5. Approved ERF (if machine copy, marked “A certified true copy from the original, signed by Authorized Official”) 1 copy
        6. Existing/actual duties and responsibilities - Position Description Form(2 copies)
        NOTE: ALL PHOTOCOPIED DOCUMENTS MUST BE PROPERLY AUTHENTICATED

    Duration:
    30 minutes

    How to avail of the Service?

STEP	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	Submit documents to the Record Section	Stamp documents receive and for Proper recording in the logbook	Within 3 minutes	Jimmy M. Yap Administrative Officer V	Forwarded the documents to the Personnel Section for action	NONE
2	Proceed and submit to the Personnel Section the documents	Prepare PAL and check the completeness of the required documents and take final action	Within 30 minutes	Jessica Antoniette R. Yap Teacher Credentials Evaluator	Signed PAL and forward to the AO V, for final review and initial	NONE
3		Final review/Sign by the AO V	Within 5 minutesI	Pilar G. Layon Administrative Officer V	Signed PAL and forward the documents to CAO for initial
4		Initial on the PAL	Within 3 minutesI	Crisologo L. Singson Chief Administrative Officer	Initialed the PAL	NONE
5		Approval/Signature	Within 3 minutesI	Regional Director	Signed/Approved the PAL	NONE
6		Release documents to the Personnel Section for transmittal to FD	Within 5 minutesI	Zorina T. Lim Administrative Assistant I	Released documents to Records Section	NONE
7		Release documents through the Record Section	Within 3 minutesI	Jimmy M. Yap Administrative Officer V	Released documents to FD for endorsement to DBM for funding and issuance of NOSCA	NONE
END OF TRANSACTION

    Schedule of Availability of Service:
    Monday – Friday
    8:00 am – 5:00 pm no noon break

    Who May Avail of the Service?
    Officers/employees at the regional office level including teaching and non-teaching personnel of the Division/District/School levels

    What are the Requirements?

        REGIONAL OFFICE PROPER
        1. Letter of Intent and Attachment
        2. Accomplished Provident Application Form
        3. Latest Pay slip
        4. Statement of Account if Renewal

        DIVISION OFFICE:
        1. Letter of Intent & Attachment
        2. Endorsement from D.O.
        3. Accomplished Provident Application Form
        4. Statement of Account from D.O if Renewed
        5. Service Record
        6. Latest Pay slip

    Duration:
    10 minutes

    How to avail of the Service?

STEP	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	Submit documents to the Record Section	Stamp documents receive and for Proper recording in the logbook	Within 3 minutes	Jimmy M. Yap Administrative Officer V	Forwarded the documents to the Personnel Section for action	NONE
2	Proceed and submit the documents to the Administrative Division	Review and evaluate the qualification of the applicant and the completeness of the required documents and take final action	Within 10 minutes	Gelyn O. Pielago Administrative Assistant I	Forwarded the documents to Office of the RD for signature	NONE
3	Return the approved Provident Fund Loan application to the Admin.	Make an endorsement letter	Within 10 minutesI	Gelyn O. Pielago Administrative Assistant I	Forwarded the endorsement to Records Section for releasing to concern Division
4		Release documents through the Record Section	Within 5 minutesI	Jimmy M. Yap Administrative Officer V	Released documents to SDO	NONE
END OF TRANSACTION

    Schedule of Availability of Service:
    Monday – Friday
    8:00 am – 5:00 pm no noon break

    Who May Avail of the Service?
    Students of elementary and secondary schools in the region/division/school levels

    What are the Requirements?

        CAV High School: Public and Private
        1. One (1) original diploma and Three (3) photocopies with Authentication/ Certified True Copy signed by the Principal or any Authorized Personnel.
        2. One (1) Form 137-A and Three (3) photocopies with Authentication/ Certified True Copy signed by the Principal or any Authorized Personnel.
        3. Three (3) original Certification from the school that he/she graduated from that school.
        4. Certification that English is the medium of instruction used in that school duly signed by the School Principal in 3 original copies
        5. CAV Forms 1,4,5 and 6 in 3 original copies
        6. Passport size latest picture of the applicant – 3 copies

        CAV Elementary:
        1. One (1) original diploma, Three (3) photocopies with Authentication/ Certified True Copy signed by the Principal or any Authorized Personnel.
        2. One (1) Form 137-A, Three (3) photocopies with Authentication/ Certified True Copy signed by the Principal or any Authorized Personnel.
        3. Three (3) original Certification from the School that he/she graduated from that school.
            a. For Public School: Certifications must be signed by the Principal, District Supervisor and Schools Division Superintendent.
            b. For Public School: Certifications must be signed by the Principal, District Supervisor and Schools Division Superintendent.
            c. For Private School: Certifications must be signed by the School Head/ Principal, Chief-Curriculum Implementation Division,
                In-Charge of the Private Schools and Schools Division Superintendent
        4. Certification that English is the medium of instruction used in that school duly signed by the School Principal in 3 original copies
        5. CAV Forms 1,4,5 and 6 in 3 original copies
        6. Passport size latest picture of the applicant – 3 copies

    Duration:
    45 minutes

    How to avail of the Service?

STEP	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	Submit the documents to the Record Section	Review and evaluate the qualification of the applicant and the completeness of the required documents.	Within 5 minutes	Jimmy M. Yap Administrative Officer V		NONE
2		Processing/Encoding and Recording of the CAV requirements.	Within 20 minutes	Jimmy M. Yap Administrative Officer V	Forward to CAO/SAO for signature	NONE
3	Releasing of CAV applications with APOSTILLE.	CAV documents are received from the CAO/SAO Office for Release and recording	Within 20 minutesI	Jimmy M. Yap Administrative Officer V	Encode transmittal and Forward CAV documents to DFA for the final processing of RED RIBBON. Clients will be given a Claiming Stub and instructions on how to claim their APOSTILLE.	NONE
END OF TRANSACTION

    Schedule of Availability of Service:
    Monday – Friday
    8:00 am – 5:00 pm no noon break

    Who May Avail of the Service?
    Officers/employees at the regional office level including teaching and non-teaching personnel of the Division/District/School levels

    What are the Requirements?

    Duration:
    10 minutes

    How to avail of the Service?

    1. Payment of Fees (Permit Fee/Bid Docs/Board & Lodging-Neap-R)

1. Payment of Fees (Permit Fee/Bid Docs/Board & Lodging-Neap-R)
STEP	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	Secure payment slip/note from the person in charge (Permit Fee- CLMD, Bid Docs- BAC Secretary, Board & Lodging-HRDD)	Check and verify the order of payment, receive payment and issue official receipt	3-5 minutes	Clarissa Agravante / Jennifer L. Pineda / Nuriam J. Mustal	Receives payment and issues official receipt
2	Proceed to Accounting Section and present the payment note/slip with the amount indicated and type of transactions and secure the order of payment prepared by the Accountant
3	Proceed to the person/division in charge and present official receipt as a proof of payment
4	Proceed to Cashier and present the order of payment
END OF TRANSACTION
2. Payment of salaries, other personnel benefits and other claims and release of payroll, payslip and form 7 of EE, SE and non-teaching personnel
STEP	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	Secure payment slip/note from the person in charge (Permit Fee- CLMD, Bid Docs- BAC Secretary, Board & Lodging-HRDD)Submit copy/proof as Bonded Officers	Receives, verifies and validates Identification Release check for salaries/other benefits/ other claims/payroll/payslip and form 7	3-5 minutes	Jennifer L. Pineda / Ma. Lucia Concepcion	Release claims and other pertinent documents
2	Present valid Identification Card
3	Affix signature in Disbursement Vouchers/logbook upon receipt of Claims
END OF TRANSACTION
3. Payment of bills, suppliers and other servicing loan establishments
STEP	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	Present company ID of the authorized representative	Verifies and validates Identification and release the checks after verification. Review and counter checks the official receipt issued by the client as to the correctness of the amount stated in the Disbursing Voucher (DV), and provide the client a other pertinent (if any) documents needed for reference or proof of payment.	5-15 minutes	Jennifer L. Pineda / Nuriam J. Mustal / Ma. Lucia Concepcion	Release payments
2	Issue Official Receipt
END OF TRANSACTION
4. Fund Transfer of salaries, govt share and other ded of EGT and SSE region paid (Thru Checks/LDDAP-ADA) made by the Division offices and Implementing units
STEP	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	Submits funding checks/ validated LDDAP-ADA	1. Review authority and validity of checks/LDDAP-ADA 2. Review and Verify checks/ LDDAP-ADA as to the correctness against the billing submitted by the Acctg section 3. Issue official receipt	3-5 minutes	Jennifer L. Pineda / Ma. Lucia Concepcion	Release claims and other pertinent documents
2	Present valid Identification Card
3	Affix signature in Disbursement Vouchers/logbook upon receipt of Claims
END OF TRANSACTION

    Schedule of Availability of Service:
    Monday – Friday
    8:00 am – 5:00 pm no noon break

    Who May Avail of the Service?
    - Any person may file an administrative complaint against any DepED Officials at the Regional Office and against teaching personnel from the different Divisions
    - Officers/employees at the regional office level including teaching and non-teaching personnel and learners of the Division

    What are the Requirements?
    I. Filing of Complaint
        1. Full name and address of the complainant
        2. Full name and address of the person complained of, as well as his position and office in the Department of Education
        3. A narration of the relevant and material facts which show the acts or omissions as allegedly committed by the person
        4. Certificate true copies of documentary evidence and affidavits of his witnesses, if any
        5. Certificate of Non-Forum Shopping
        6. Complaint shall be under oath

    II. Filing of Appeals
        1. Notice of Appeal
        2. Appeal Memorandum (3 copies) together with the certified true copy of the decision, resolution or order appealed from and certified copies of the documents or evidence
        3. Proof of Service of Copy of the Appeal Memorandum to the Disciplining Office
        4. Proof of Payment of the appeal fee
        5. 5. A statement or certificate of non-forum shopping

    III. Filing of Motions e.g. Motion for Reconsideration
        1. Motion for Reconsideration etc.

    IV. Petition/Application for Correction of Entries in the School Records

        Who may avail?
        Students of elementary and secondary schools in the region/schools division/ school levels

        What are the requirements/compliance?
        1. Letter -request for correction of name or school entry (ies), addressed to the Regional Director, specifying the schools attended/graduated from Elementary
            to Secondary, as the case may be, and the name (s)/entries used;
        2. School Records bearing the erroneous entries (Official Transcript of Records (Form 137) and Diploma);
        3. Affidavit of Discrepancy of Two Disinterested Persons, duly notarized;
        4. Certification from the School Head (Elementary and Secondary) justifying the recording of the incorrect name/entry (ies); and
        5. Original Certificate of Live Birth with attached official receipt issued by the Philippine Statistics Authority (PSA) formerly National Statistics Office
            (NSO) within 24 months from application

    Duration:
    Filing of complaints - 10 minutes
    Filing of appeal - 10 minutes
    Filing of Motions (MR etc. ) -10 minutes
    Application/Petition for Correction of Entries in the School Records- 1 hour and 10 minutes

    How to avail of the Service?

FILING OF CASES
STEP	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	Written requestFile the complaint along with the requirements at the Record Section	File the complaint along with the requirements at the Record Section	Within 10 minutes	Jimmy M. Yap Administrative Officer V	Forward the documents to the Office of the Regional Director for action to the Legal Section	NONE
2	Receive the copy of the documents/complaint
END OF TRANSACTION
FILING OF APPEALS
STEP	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	File the appeal along with the requirements at the Record Section	Receive the appeal and other documents if any then stamp documents received and make the proper recording in the logbook and issue the receiving copy to the client	Within 10 minutes	Jimmy M. Yap Administrative Officer V	Forward the documents to the Office of the Regional Director for action to the Legal Section	NONE
2	Receive the copy of the documents/appeal
END OF TRANSACTION
FILING OF MOTIONS
STEP	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	File the motion eg. Motion for Reconsideration, etc. at the Record Section	Receive the motion eg. Motion for reconsideration and issue the receiving copy to the client.	Within 10 minutes	Jimmy M. Yap Administrative Officer V	Forward the documents to the Office of the Regional Director for action to the Legal Section	NONE
2	Receive the copy of the documents
END OF TRANSACTION
FILING OF APPLICATION/PETITION FOR CORRECTION OF ENTRIES IN THE SCHOOL RECORDS
STEP	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	File the request along with the requirements at the Record Section	Receive the request and other documents attached to it	Within 5 minutes	Jimmy M. Yap Administrative Officer V	Forward the documents to the Office of the Regional Director for action to the Legal Section	NONE
		Assessment of documents	Within 10 minutes	Leila S. Enriquez
		Preparation of the INDORSEMENT/ORDER/ RESOLUTION for the Correction of Entries in the School Records	Within 15 minutes	Leila S. Enriquez
		Review and initial for recommending approval	Within 10 minutes	Atty. Maria Liza L. Nayre
		Approval	Within 10 minutes	Dr. Isabelita M. Borres, CESO III, Regional Director
		Release INDORESEMENT/ ORDER/ RESOLUTION through the Records Section	Within 10 minutes	Mullyati T. Ijirani
2	Receive the copy of the NDORSEMENT/ORDER/ RESOLUTION	Issue the receiving copy to the client	Within 10 minutes	Jimmy M. Yap Administrative Officer V
END OF TRANSACTION

    Schedule of Availability of Service:
    Monday – Friday
    8:00 am – 5:00 pm no noon break

    Who May Avail of the Service?
    - Pupils and students from foreign countries who wish to transfer schooling to Region IX
    - High school graduates from foreign countries who wish to enroll in college in Region IX

    What are the Requirements?
    1. School credentials from previous schools attended
    2. Certification of Good Moral Character/Honorable Dismissal
    3. Photocopy of Birth Certificate

    Duration:
    1 Hour (under normal circumstances)

    How to avail of the Service?

STEP	WHEN TO APPLY	APPLICANT/CLIENT	SERVICE PROVIDER	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON IN-CHARGE	OUTCOME	FEES
1	Pupils and students from foreign countries who wish to transfer schooling to Region IX High school graduates from foreign countries who wish to enroll college in Region IX	CLMD	Within 1 Hour (under normal circumstances)	Lucman L. Manupac Education Program Supervisor Alma M. Beton Education Program Supervisor Norviña A. Tubongbanua Education Program Supervisor	Issuance of CERTIFICATION of the results of the Philippine Validation Test (PVT)		NONE
END OF TRANSACTION